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When you are looking for a veterinary care professional you should be able to count on superior, compassionate care and excellent customer service. Hilltop Animal Hospital has an assembled expert team of veterinary professionals to bring you the best possible healthcare for your pet. Call 919-567-9700 to schedule an appointment and we will find a time that is convenient for you. Appointments are preferred.

Appointment Policy

We have the ability to quickly and efficiently schedule appointments for you and your pet. Our receptionists and team will attempt to accommodate all requests to the best of our ability. Emergencies are accepted anytime our clinic is open. If you feel you have an emergency with your pet, please call us or come to the hospital immediately. If possible it is best to call before coming in so that a staff member can advise you on your particular emergency. 

When you arrive, our receptionists will be able to give you an estimate on how long you may have to wait in order to be seen.

Payment Policy

1. We require full payment at the time professional services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill. 

2. We accept debit cards, credit cards (Visa, Mastercard, Discover) and cash. All cards must be signed by the owner of the card. We do not accept personal checks. 

3. When unexpected illness strikes a pet, unexpected expense strikes as well.  Hilltop Animal Hospital understands this and is able to make some special arrangements through the CareCredit program, a third party financing entity. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments, interest free.  You can either apply at our hospital, where we'll call in your application over the phone for immediate approval, or apply yourself online at:  www.CareCredit.com

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or examination rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Prescription Policy

Federal and state law prohibits the dispensing of prescription medications without a valid doctor/patient/client relationship defined as a yearly physical exam.

For the safety of your pet, just as in people, medication cannot be dispensed without an evaluation of the problem, hopefully leading to a correct diagnosis and appropriate medication - it would put your beloved pet at risk to do otherwise.

Our policy is we will not prescribe any medications without doing an exam first. If your pet has not been seen at our hospital and you want to refill a prescription, we will have to examine your pet first. Sorry for any inconvenience , but it's the law.

 Bring in any medical history you have for your pet when you come to our vet clinic. If required, we can contact your previous veterinarian to obtain pertinent medical history information.  It's always best, if possible, to keep a journal of your pet's health throughout his or her life, including behavioral shifts.  If you have something like this, share it with our team.  If not, let us know everything that you think will be important.  Our doctors can still work with whatever information you have. 

Return Policy

Hilltop Animal Hospital is unable to take returns or offer refunds on prescription products. State and Federal law prohibits the resale of prescription items, even if unopened.

If you are not completely satisfied with a prescription  dietary product due to  quality, consistency or palatability please contact Hilltop Animal Hospital at 919-567-9700 to inquire about a return and credit.