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Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Prescription Policy

Federal and state law prohibits the dispensing of prescription medications without a valid doctor/patient/client relationship defined as a yearly physical exam. If your pet has not been seen at our hospital and you want to refill a prescription, we will have to examine your pet first. Please bring in any medical history you have for your pet when you come to our vet clinic. If required, we can contact your previous veterinarian to obtain pertinent medical history information.

Return Policy

Hilltop Animal Hospital is unable to take returns or offer refunds on prescription products. State and Federal law prohibit the resale of prescription items, even if unopened.

If you are not completely satisfied with a prescription dietary product due to quality, consistency, or palatability please contact Hilltop Animal Hospital at (919) 567-9700 to inquire about a refund and credit.

Book Appointment (919) 567-9700

"Very friendly staff went above and beyond taking care of my dog. Dr.Gibbs is excellent! My dog is skittish around new people and they were so good with her, she loved them!"

Christina H

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